Returns & Refunds

At Flowersia Shop, we strive to provide our customers with the highest quality products and the best shopping experience. If, for any reason, you are not completely satisfied with your purchase, please see our refund policy outlined below.

1. Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition that you received it.

The item must be in its original packaging.

The return request must be submitted within 10 days of receiving the item.

Please note that we do not accept returns for items that have been damaged, altered or used.

2. Return Process

To initiate a return, please contact our customer service team at  info@flowersiashop.com with your order number, a description of the problem and any supporting photos or documentation. Our team will review your request and provide further instructions if your return is approved.

You will be responsible for the shipping costs associated with returning the item. We recommend that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will notify you if your refund has been approved or denied. If your return is approved, a refund will be processed and a credit automatically applied to your original payment method within 7-14 business days.
Please note that shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Late or missing refunds

If you haven't received a refund yet, check your bank account or contact your credit card company, as it may take some time for the refund to be officially posted. If you have done all of this and still have not received your refund, please contact our customer service team at info@flowersiashop.com.

5. Exchanges

We only replace items if they are faulty or damaged upon arrival. If you need to exchange an item for the same product, please email us at info@flowersiashop.com with your order number and a description of the problem, along with any photos or supporting documentation.

6. Exceptions

Some products may be exempt from our refund policy, such as gift cards or personalized items. If a product is non-returnable, it will be clearly indicated on the product page.

By making a purchase on our website, you agree to abide by our refund policy. If you have any questions or concerns, please do not hesitate to contact our customer service team at info@flowersiashop.com. We are always here to help you and ensure you have a satisfying shopping experience with Flowersia Shop.